Refund policy

We want what you buy to actually get worn — not sit in a drawer because it arrived wrong. Here's how we handle that.

Made-to-order items

Every piece is printed specifically for you after you order. Because of this, we're not able to accept returns or exchanges for reasons like sizing or change of mind — please check our size guide carefully before ordering.

Damaged, defective, or misprinted items

If your item arrives damaged, defective, or isn't what you ordered, we'll make it right. Email info@wearhesed.com within 14 days of delivery with:

• Your order number
• A photo of the item showing the issue

There's no need to send the item back — once we confirm the issue from your photo, we'll send a replacement or a refund, at no cost to you.

Order cancellations

Because production starts shortly after you order, we can only cancel or modify an order within 15 minutes of purchase, before it enters production. Email us as soon as possible if you need to make a change — once it's in production, we're unable to cancel it.

Lost packages

If tracking shows your order as delivered but you haven't received it, or if it's been stuck in transit well beyond the estimated delivery window, email us at info@wearhesed.com and we'll help track it down.

Refund timing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Questions

Reach out anytime at info@wearhesed.com — we'll figure it out together.